Policies, Operations & Training
Handbook
Employee Handbook
Policies, expectations and company culture.
OPERATIONS
Greeting Customers
How to welcome and assist guests.
Customer Checkout
Register, wrapping, and checkout process.
Gift Cards
How to sell, process and redeem gift cards.
Daily Tasks
Opening and closing responsibilities each shift.
Shipping
How to process and send shipments.
Store Playlist
Managing store music and Sonos troubleshooting.
Merchandise Tagging
Full guide and quick-reference sheets.